These Terms govern your use of poktv.com and of the IPTV subscription supplied by POKTV (“POKTV”, “POK TV”, “we”). By creating an account, claiming a free test or paying for a plan you accept them. If you do not accept them, do not use the service.
1. What the service is
POKTV resells access to a streaming platform. When you subscribe we provision a line — credentials (or a playlist URL) that you enter into a compatible IPTV player application on your own device. We supply the access and the support; we do not supply hardware, and we do not own or operate the networks your traffic travels over.
2. Eligibility
You must be at least 18 years old and legally able to enter a contract. You are responsible for checking that using an IPTV service is lawful where you live, and for the content you choose to access.
3. Your account
- Give accurate details when you register — activation credentials are sent to the email address you provide;
- Keep your password and your line credentials confidential;
- You are responsible for everything done through your account.
Tell us immediately if you believe your account or credentials have been compromised.
4. Connections and fair use
Each plan includes a set number of simultaneous connections, shown on the plan you buy. Sharing your credentials outside your household, reselling access, or streaming from more devices at once than your plan allows may cause the line to be suspended without refund.
5. Acceptable use
You agree not to:
- resell, sublicense or redistribute your access;
- record, rebroadcast or publicly perform any stream;
- reverse-engineer, scrape or attack the service or its infrastructure;
- use the service for anything unlawful, or in breach of a third party’s rights.
6. Free test
We offer a free 24-hour test so you can check quality and device compatibility before you pay. The test is limited to one per customer and is provided as-is. Abuse of the test — for example creating repeat accounts to obtain it — may result in a block.
7. Prices, payment and renewal
- Prices are shown on the site in euros and include any applicable taxes unless stated otherwise;
- Payment is taken up front for the whole plan period;
- Subscriptions do not auto-renew: when a plan ends, you choose whether to extend it;
- We may change prices at any time, but a change never affects a period you have already paid for.
8. Delivery and activation
Lines are normally provisioned within minutes of a successful payment and the credentials are emailed to you and shown in your account. If your line has not arrived within a few hours, contact support and we will resolve it.
9. Refunds
Our 7-day money-back guarantee and the cases it does not cover are set out in the Refund Policy, which forms part of these Terms.
10. Availability
We work to keep the service running continuously, but we do not guarantee uninterrupted availability. Streams depend on your own internet connection, your device and third-party networks. Maintenance, upstream outages and events beyond our control can cause interruption. Extended outages attributable to us are compensated by extending your subscription.
11. Content and copyright
We do not host, store, produce or control any of the content available through the service, and we make no representation about the rights held in it. See our DMCA & Copyright Notice for how to report an infringement.
12. Suspension and termination
We may suspend or terminate your access if you breach these Terms, if a payment is reversed or charged back, or if we are legally required to. You may stop using the service at any time and ask us to close your account.
13. Liability
To the fullest extent permitted by law, our total liability for any claim connected with the service is limited to the amount you paid us in the twelve months before the claim arose. We are not liable for indirect or consequential loss. Nothing here limits liability that cannot be limited by law, including your statutory rights as a consumer.
14. Changes to these Terms
We may update these Terms; the “last updated” date reflects the current version. Continuing to use the service after a change means you accept the updated Terms.
15. Contact
Questions about these Terms: support@poktv.com.