Privacy Policy

Last Updated: July 5, 2025

Introduction

At PokTV (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our streaming service at poktv.com.

By using our service, you agree to the collection and use of information as described in this policy.

Information We Collect

Personal Information

When you create an account or use our service, we may collect:

  • Account Information: Name, email address, username, and password
  • Contact Details: Phone number (optional)
  • Payment Information: Billing address and payment method details (processed securely by third-party payment processors)
  • Profile Preferences: Language settings, viewing preferences, and parental controls

Usage Data

We automatically collect information about how you use our service:

  • Viewing Activity: Movies and shows watched, viewing duration, pause/resume times
  • Device Information: Device type, operating system, browser type, IP address
  • Technical Data: Connection speed, performance metrics, error logs
  • Location Data: General location based on IP address for content licensing compliance

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in to your account
  • Remember your preferences and settings
  • Analyze service usage and performance
  • Provide personalized content recommendations
  • Ensure service security and prevent fraud

You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.

How We Use Your Information

We use your personal information to:

Service Delivery

  • Provide access to our streaming content
  • Maintain and improve service quality
  • Process payments and manage subscriptions
  • Provide customer support

Personalization

  • Recommend movies and shows based on your viewing history
  • Customize your user interface and experience
  • Send relevant notifications about new content

Business Operations

  • Analyze usage patterns to improve our service
  • Ensure compliance with content licensing agreements
  • Detect and prevent fraud or unauthorized access
  • Communicate important service updates

Marketing (Optional)

  • Send promotional emails about new features or content
  • Provide special offers and recommendations
  • Conduct surveys and market research

You can opt out of marketing communications at any time.

Information Sharing

We do not sell your personal information. We may share your data in these limited circumstances:

Service Providers

We work with trusted third-party companies that help us operate our service:

  • Payment Processors: To handle billing and subscriptions
  • Content Delivery Networks: To stream video content efficiently
  • Analytics Providers: To understand service usage and performance
  • Customer Support Tools: To provide technical assistance

Legal Requirements

We may disclose your information when required by law or to:

  • Respond to legal requests from government authorities
  • Protect our rights and property
  • Ensure user safety and service security
  • Prevent illegal activities or fraud

Business Transfers

If PokTV is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All data transmission is encrypted using SSL/TLS
  • Secure Storage: Personal data is stored on secure servers with restricted access
  • Access Controls: Only authorized personnel can access user data
  • Regular Security Audits: We continuously monitor and improve our security practices

However, no online service is 100% secure. We cannot guarantee absolute security but will notify you of any significant data breaches.

Your Rights and Choices

You have the following rights regarding your personal information:

Account Management

  • Access: View and download your personal data
  • Update: Modify your account information and preferences
  • Delete: Request deletion of your account and associated data

Privacy Controls

  • Viewing History: Clear or disable viewing history tracking
  • Recommendations: Turn off personalized recommendations
  • Communications: Unsubscribe from marketing emails
  • Cookies: Manage cookie preferences in your browser

Data Portability

You can request a copy of your data in a portable format to transfer to another service.

To exercise these rights, contact us at privacy@poktv.com or through your account settings.

Children’s Privacy

Our service is not intended for users under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

For users aged 13-17, we recommend parental supervision and may require parental consent in certain jurisdictions.

International Users

PokTV operates globally. Your information may be processed in countries other than your own, including countries that may have different data protection laws. We ensure appropriate safeguards are in place to protect your data during international transfers.

Data Retention

We retain your personal information only as long as necessary to:

  • Provide our service to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain service security

Account Data: Retained while your account is active and for up to 2 years after account closure Usage Data: Typically retained for 1-3 years for analytics and service improvement Payment Data: Retained as required by financial regulations (usually 7 years)

Third-Party Services

Our service may contain links to external websites, social media platforms, or other services. This privacy policy does not apply to those third-party services. We encourage you to review their privacy policies before providing any personal information.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

  • Post the updated policy on our website
  • Update the “Last Updated” date
  • Notify you of significant changes via email or service notification
  • For material changes, we may seek your consent

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: contact@poktv.com Support: https://poktv.com/contact

For data protection concerns in the EU, you may also contact your local data protection authority.

This Privacy Policy is effective as of the last updated date and applies to all users of the PokTV service.